Help & FAQS
Do I (still) need a trust?
Do you have an asset that may be at risk? If yes, then you may still need your trust.
Reasons you had for setting up the trust may have changed. If you no longer need the trust, we’ll have a discussion around this and if it’s in your interest to wind it up, we can help with that.
I want to set up a trust, what do I need to do?
First, we understand your circumstances and why you need a trust. From there, we ask you to complete our Fact Find, sign our engagement letter and complete our AML (Anti-Money Laundering) requirements.
‘What are your costs?’
To set up a new trust the fee is $2750 + GST, or for New Zealand Trustee Services to be appointed to a compliant trust it is $1750 + GST. Our annual fee for acting as Trustee and attending to the annual duties is $550.00 plus GST. Any other attendances are charged on a fee for services basis.
All of our fees are detailed in our Engagement letter.
What is expected of you and us as a trustee?
As your professional trustee you can expect that we will work with you around the best interests of the trust.
As trustee for your trust, you will be expected to keep New Zealand Trustee Services informed of decisions made or changes to assets. When setting up the trust, you agree you will meet with us annually to discuss your trust, any possible changes and document these and the discussion. This will ensure that should anything happen, the trust is compliant and reduces any possible risk.
‘How quickly can you set my trust up and what do you need?’
We can set up a trust in a few days, however, there are certain things needed in order to do so.
- Completed fact find
- Signed engagement letter
- Proof of ID and address (verified)
Also note, the trust will require an IRD number. This takes around one to two weeks to obtain so if the trust is new please be aware of timescale involved to obtain what is required.
I need documents signing, where do I send them and how long will it take?
Documents for signing should be sent to [email protected]
We work on a 24-48 hour timeframe depending on the document. (Please note Financial Accounts do fall outside of this)
Should any document be urgent, please make us aware in the subject and the reason for this in the body of the email, this may invoke an urgency signing fee. If you have not heard back within 4 hours, you can email our Operations Manager Rob Ackroyd – [email protected]
Can documents be signed Electronically?
Yes. Minutes, resolutions and deeds can all be signed electronically (and witnessed). We have taken the decision over the last couple of years to use DocuSign. This is a fast and easy way to get documents signed. Wills are the only document that need to be wet ink signature.
I’m buying/selling a property, how are NZ Trustees involved?
Buying
When buying a property we may be required to sign the sale and purchase completed by the real estate agent. Alternatively, if the ‘and/or nominee’ is circled we wouldn’t need to sign it.
However, we will need to sign the Authority and Instruction from your lawyer prior to settlement.
Also, we would need to know whether this is to be used as a residential property by you or rented. From there, once completed we would prepare either a Licence to Occupy, or Management Agreement depending on whether
Selling
When selling a property, normal circumstances would include NZ Trustees signing a listing agreement and sale and purchase from the real estate agent.
Once agreed, we would also sign the Authority and Instruction from your lawyer prior to settlement.
Buying and selling properties/ assets
What am I paying for?
When you set up the trust you will have, or will sign an Engagement letter that explains what our fees are for. (These are also available on our website)
At the Annual Review the Trust Manager will explain what fees can be expected and provide you with an Engagement Letter to sign.
Freephone: 0800 698 787
Email: [email protected]
